About the client: LinHR's client - the leading telecommunications services provider provides a full range of comprehensive international telecommunications services which includes IDD, roaming, Internet, MNC services and Value Added Business across the globe. It has expanded its footprint in 22 countries across different regions. ​

Our client is looking for a driven and versatile IDC Bilingual Project & Facility Manager (English/Mandarin).  It is a full time position. The work location is San Jose, California, United States 

​Responsibilities  

  • Ensure contractors’ proposals are consistent with confirmed tendering, such as drawings and equipment.
  • Verify, justify and make decision on the maintenance tasks, such as set-up and manage the rules for facility/equipment daily running, that carry out by own staff and different contractors to achieve the best outcome.
  • Monitor the daily maintenance schedule to ensure all tasks are in track and completed within the target timeline.
  • Manage the Data Center to ensure compliance with service pledge, company procedures and best practices.
  • Conduct regular review of procedures and technological studies to automate the processes to improve operational stability and efficiency.
  • Ensure the provision of quality customer services to achieve customer's satisfaction and loyalty.
  • Ensure smooth running of all aspects of support services to customers and data center operations including help desk, implementation and maintenance for IP networking, cross-connects, remote hand services as well as valued-added services such as managed routers, firewalls and DNS, etc.
  • Manage performance monitoring and reporting.
  • Maintain communication with internal teams and customers
  • Manage incidents and internal escalations

Requirements​

  • Bachelor degree in Mechanical Engineering, Telecommunication or relevant discipline.
  • Minimum 10 years’ solid experience in data center operation in which 5 years in supervisory role.
  • Familiar with data centre facilities, operation procedures, security practices and internet technologies.
  • Possession of ITIL v3 Certificate and/or Certified Data Centre Professional qualification an advantage.
  • Knowledge in ISO 27001, ISO 20000 and ISO 9000.
  • Self-motivated, strategic thinking with sound analytical skills
  • Strong leadership, result-driven with good organizational skills
  • Good communication and interpersonal skills. 
  • Proficiency in Mandarin is required  
LinHR is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Accommodation will be provided in all parts of the hiring process as required under LinHR's Employment Accommodation Policy. Applicants need to make their needs known in advance. ​
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