LinHR's client - a global information technology services and cloud services provider, follows up various new technologies in a timely manner, evaluates and predicts future technology trends. It is committed to providing innovative technologies and solutions to help enterprises, governments and social groups face the new information technology challenges, and supporting customers in realizing the modernization of business processes, applications and infrastructure. It is the world's leading public cloud advanced consulting partner with Amazon. It provides customers with solution services based on mainstream technologies such as Microsoft, VMware, and Openstack. 

As a result of their recent growth and expansion to the global market, they are hiring Cloud Support / DevOps Engineers for international customers. you are trusted by their clients to respond and resolve their issues quickly, effectively and with a high standard of service. You diligently apply your technical knowledge in Windows and Linux operating platforms, AWS/Azure/Ali cloud, MySQL database and networking connectivity technologies to research and resolve client issues in a timely manner. You thrive in a fast-paced, 24 by 7 environment where you can learn, grow and build your career in an exciting industry. 

You will have an opportunity to grow with a reputable organization that is growing fast. You will work with a knowledgeable, supportive, and empowering team of true cloud experts in a workplace culture where the employee/employer relationship is mutually beneficial. The work location is Vancouver, BC. 

Responsibilities  

• Look after customer servers/platform/applications and provide exceptional service and response times, trouble-shooting expertise and apply sound technical knowledge to resolve issues. 
• Research, collect and analyze data to understand root cause issues and work collaboratively with colleagues, engineers and cross-functional teams as necessary to find the best resolution and path of escalation for client issues. 
• Provide hands-on support to trouble-shoot and provide preventative maintenance on servers, system back-ups and restores. 
• Support a 24 by 7 hours environment participating in shift rotation and on-call support schedule to ensure customer platform/application are running smoothly in both peaks and off-peak time. 
• Continuous learning and development to stay abreast of changing technologies.
• Participating in training sessions, understanding our products, services and clients, and demonstrating the initiative for self-study and certifications are all essential to the success of this position. ​

Requirements​

• Bachelor Degree in Computer Science or equivalent courses 3 to 5 years demonstrated expertise supporting enterprise-grade technical systems, 
• Fluency in English and Mandarin,
• Previous experience in the system integration or technical support role with a broad range of technical knowledge,
• Understand the need to support customers 24/7 and must be willing to work on-call and shifts on rotation. On-call required on weekends and evenings as per the schedule,
• Be able to work collaboratively and in a team environment, 
• Hands-on experience with public and private cloud services (AWS, Azure), proxies, load balancers, and networking devices,
• Strong understanding of system security and resilience to malicious attacks,
• Good understanding of network and security concepts (TCP/IP, routing, DNS, VPN, firewalls), 
• Skilled in Linux server administration (Nginx、Tomcat，Zabbix，Redis) and scripting (i.e. Shell, Python, Ruby, JS, Go) 
• Windows Server administration (AD DS, AD FS, etc.), 
• Good understanding of containerization (Docker, Kubernetes) and ECS is an asset, 
• Experience with relational and non-relational databases (e.g. Oracle, SQL Server, MySQL, Cassandra) 
• Experience with performance monitoring and alerting (e.g. CloudWatch, ELK Stack) 
• Solid understanding of YAML, JSON, XML formats

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